Zendesk Chat: Live Chat Software for Better Customer Support
Zendesk Chat is a trusted and widely used live chat software for enterprises and small businesses. With the iPhone and iPad app, users can access many of the great features available on the web dashboard.
By reaching out to customers through chat, businesses increase their chances of making a purchase by threefold. Join the over 200,000 websites that already use Zendesk Chat to provide better support to their customers.
The app offers several benefits, including the ability to continue chatting with a customer on the iPad while using other applications, thanks to full support for multi-tasking with Slide Over and Split View. It also promotes better agent collaboration on the go with agent-to-agent chats.
Never miss a chat message from a customer with full push notification support, and manage, monitor, and reply to visitor conversations from anywhere. The app allows seamless switching between the online web dashboard and the mobile apps, ensuring conversations can be continued from where they left off.
With the shortcuts feature, agents can improve response time and reduce typing time. Real-time information on who's online on your website allows for engaging with new leads. Additionally, the app provides valuable insights by showing the recent pages visited on your website and the past chat history of the visitor.
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